Remote Assistance with Copilot

by Erik Lane 24. September 2007 15:11

Copilot's tag line is "Safe. Secure. Simple".  I would agree 100%.

I used Copilot this past weekend to help out my in-laws and it was easy to use and well worth the $5.  I love helping people with their computers but doing it over the phone, where  you can't see what's happening on the other end, can be very painful.  I wanted something that would be simple to use for my in-laws but give me the control that I needed.

With Copilot all my father-in-law did was go to Copilot.com and enter the invitation code I read to him over the phone.  He then downloaded the small app, click a couple of buttons, and then I had control of his machine.  I needed to work on my monther-in-laws machine too and the $5 was good for 24 hours and no restrictions for the number of machines I could connect to.  Cheap and easy!

Giddy Up!

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Comments

The Wife
The Wife United States on 9/25/2007 6:11:00 AM

It worked out a lot better than I thought it was going to....I know I didn't tell you I had doubts beforehand....but I did ((smile)).  You're so cool Smile

eriklane
eriklane United States on 9/26/2007 12:52:00 AM

I know, what we had done before with Live Messenger wouldn't have worked well.  Copilot was pretty simple all around.

Jim
Jim on 2/1/2008 2:17:00 AM

Stumbled across your site looking for a solution to a problem I was having with databinding a Checkbox in a DataList/Repeater.  Saw your site and it made me stop and think... If I ever get the opportunity to try and maintain my own personal blog (I'm too ashamed list the one I have now) I would like it to encompass my skills as a developer, my hobbies and most importantly my faith!  It's a blessing to see a colleague that shares their faith in the hustle and bustle of solving other's computer needs!  I admire that and just felt the need to thank you for that.

Why am I saying that here?  Well the other point I wanted to share is that we use a tool called UltraVNC -- I'm sure you've heard of it; a free tool to download and use.  I downloaded the Single Click version and tailored it to help my family and friends with computer issues.  You basically create a custom executable and then provide that to the person you are helping (I zipped it up and attached it in an email and then have them run it).  Once they run it, they can essentially connect to the listener service you have running on your computer and you then can perform any services required just as if you were sitting in front of their computer.  I don't typically advocate software, but I've found this useful and relatively easy to use once you have created the custom exe.  You may want to check it out to avoid being nickled and dimed with Copilot.  I've never pesonally used Copilot, so take this suggestion/tip for what it is worth.

In Christ,

Jim

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